Terms of service
Last updated: November 9, 2026
Acceptance
These terms are an agreement between Nidaa and the business that creates an account (“you”). By creating an account or using Nidaa you confirm that you may act for that business and that you accept these terms.
The service
Nidaa lets you tell your customers on their phone when an order or turn is ready, with a board, screens, reports and integrations. We may improve or change features; we will not remove a paid feature during a period you have paid for without a fair alternative or a refund for that feature.
Your account and your team
You are responsible for the people you invite, the devices you pair and what is done with your account. Keep pairing codes and API keys secret and revoke them when they are no longer needed. Tell us without delay if you suspect unauthorized access.
Trial, plans and payment
New accounts receive a free trial of the Pro plan. Paid plans are billed in advance, per active branch, monthly or yearly, through Stripe; taxes are added where required. If a payment fails, the account keeps its plan during a 7-day grace period and then moves to the Free plan. Prices may change for future periods with at least 30 days' notice.
Cancellation and refunds
You can cancel at any time from the billing page. The plan stays active until the end of the period already paid, and that period is not refunded unless the law requires it. Your data stays available on the Free plan.
Your customers and their information
You decide how you use Nidaa with your customers and you are responsible for having the right to contact them. Nidaa processes their information on your behalf as described in the privacy policy. Do not ask customers for information Nidaa does not need.
Acceptable use
Do not use Nidaa to send messages customers did not ask for, to collect information you are not entitled to, to impersonate someone, to break the law, or to disrupt or test the security of the service without our written permission. We may suspend an account that does, after notice where possible.
Availability and support
We work to keep Nidaa available at all times and to fix problems quickly, but no online service can promise to never be interrupted. Keep another way to call customers at the counter.
Intellectual property
Nidaa, its software and its design belong to us. Your logo, images and content remain yours; you give us the right to use them only to provide the service to you.
Liability
To the extent the law allows, we are not liable for indirect losses such as lost profits, and our total liability is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits rights that the law does not allow to be limited.
Ending the agreement
You can ask us to close your account at any time. We may end the agreement for a serious breach of these terms. After closing, your information is handled as described in the privacy policy.
Changes and applicable law
We give at least 30 days' notice before changing these terms. These terms are governed by the laws applicable in the province where Nidaa is established and the federal laws of Canada that apply there.